Privacy Policy

Effective Date: 28th April 2025
Business Name: DFAC Australia
Website: www.dfac-australia.com.au

1. Introduction

DFAC Australia ("we", "us", "our") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") which regulate how we collect, use, disclose, and store your personal information.

This Privacy Policy outlines how we manage your personal information and your rights in relation to that information.

2. What Personal Information We Collect

The types of personal information we may collect include:

Full name
Contact details (email address, phone number, mailing address)
Business name and ABN (if applicable)
Payment and billing information
Information relating to your use of our services and website
Any other personal information you provide to us directly

We only collect sensitive information (such as health, racial or ethnic background information) with your consent and where required by law.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you interact with us, such as when you contact us, sign up for a service, or submit an enquiry
When you visit and use our website
From third parties, where you have authorised the collection or where required by law

4. Why We Collect, Use, and Disclose Personal Information

We collect, use, and disclose your personal information for the following purposes:

To provide our products and services to you
To manage our relationship with you
To respond to your enquiries
For marketing and promotional purposes (in compliance with your communication preferences)
To improve our website, services, and customer experience
To comply with our legal obligations and resolve disputes

5. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and service providers
Payment system operators and financial institutions
Professional advisers, such as lawyers and accountants
Government authorities and regulatory bodies, where required by law

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Storage and Security of Personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored electronically on secured servers, and where necessary, in hard copy in secure premises.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with applicable laws.

7. Access to and Correction of Personal Information

You may request access to the personal information we hold about you at any time. We will respond within a reasonable time and may charge a reasonable fee to cover administrative costs.

If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you may request that we correct it.

Requests for access or correction can be made by contacting us using the details provided below.

8. Cookies and Website Tracking

Our website may use cookies to enhance your experience. Cookies are small data files that are placed on your device. You may choose to disable cookies through your browser settings, although this may limit your use of some features on our website.

We may also collect aggregated, non-identifiable information about visitors to our website for statistical purposes.

9. Overseas Disclosure

We do not ordinarily disclose your personal information overseas. If it becomes necessary to do so (for example, if our service providers are located overseas), we will take reasonable steps to ensure the overseas recipients comply with Australian privacy laws.

10. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We take all complaints seriously and will respond promptly.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Contact details for the OAIC:

Website: www.oaic.gov.au
Telephone: 1300 363 992

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and will be effective from the date of posting.
We encourage you to check our website periodically for any updates.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

DFAC Australia
23 Waler Cres, Smeaton Grange, NSW 3567
Email: info@dfac-australia.com.au